Welcome The Tramshed Welcomes Deaf and disabled customers to the venue. Tramshed is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.
This guide is designed to inform everybody who comes to Tramshed what we can offer customers who may have access requirements.
Contact details Email: firstname.lastname@example.org
Phone: 01179259273 We aim to reply to queries within 2-3 working days.
Venue Description: Tramshed has level access throughout the venue. There is a lift and accessible toilets. Assistance dogs are welcome and if you would like to attend with an assistance dog we would welcome knowing in advance
Bookable Access Facilities / Personal Assistant Ticket We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket. You will be asked for evidence for the PA ticket to be issued. We ask for a photocopy/ scan (dated in last 12 months) DLA/PIP letter Attendance Allowance Letter War Disablement Pension Evidence that registered severely sight impaired Recognised Assistance dog ID card Access card We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on email@example.com stating why you require them.
Viewing Area/Platforms If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs. The balcony affords wheelchair users and those with mobility impairments unobstructed views. This is accessible via the lift in the lobby. We provide padded event chairs for customers to sit on during the shows if requested prior to the event. There will be a member of security monitoring this area throughout the night.
Toilets There are 2 accessible toilets in the venue. 1 located on the ground floor in the Waiting Room by the stairs and 1 located 32m from the viewing area on the first floor.
Parking / Travel Guide – Is there parking ? Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk and 643meters from the venue.
Drop off + pick up points You can be dropped off and picked up on the street directly outside the main entrance to the venue Nearest public transport We are 0.5 miles from Cardiff Central Train station and there is a bus stop located on Clare Road which is 276ft away from the venue.
Arrival Guide Box Office When you arrive at the box office you will be greeted by a member of staff who will check you in. If you are collecting a personal assistant ticket please make sure your tickets are out to be inspected and let the member of staff know this has been arranged for you. Customers who require the accessible viewing area will be greeted at the door by security and given a wristband – they will then be shown to the balcony (either via stairs or lift if required). There will be a member of security at the entrance to the area all night.
Could we provide early entrance upon request? If you believe you may need early entrance to the venue due to your accessibility requirements please email us on firstname.lastname@example.org to discuss this.
Customer with Medical Requirements We welcome customers who may need to bring medications, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to bring any of these items. Contact email@example.com if concerned If an emergency arises during an event please approach the closest member of staff and they will be able to help you.
Access to Performance Tramshed is not currently equipped with a hearing induction loop but this is something we are looking at bringing into the venue soon At present we do not offer any assisted performance options, but this is something we are exploring. We do have a lowered area of the bar in our upstairs bar which is located close to the viewing area, but our staff are always willing to help in any way they can.
Assistance Dogs We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.
Strobe Lighting Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show. Please contact us and if we are aware that strobe lighting will be used in a performance we will let you know If you have any concerns please do feel free to contact us on firstname.lastname@example.org
Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk. This is 643 meters from the venue.
For our latest tech spec and ratecard, please email Production@tegmjr.com with the venue name & request in the subject line.
Safety & Security
Our primary concern is the safety and health of our customers, artists and staff.
With this in mind, Tramshed regrets to advise that under the UK Government’s recommendation to avoid social contact, we will be temporarily suspending our venue operations for the next 4 weeks. We will be reviewing this regularly in line with government advice regarding COVID-19.
We fully appreciate that this decision comes as a disappointment and an inconvenience for those planning to visit for an upcoming show but ultimately we have the responsibility to protect the well-being of our community and we believe this is the correct decision to make.
We thank you for your understanding as we work with artists to reschedule our events to later dates. If your event is cancelled or postponed, you will receive advice with the information required from the relevant ticketing company.
Staying connected to others is more important than ever, even when we can’t be in person. We will continue reaching out through our digital channels to try and put a smile on your face! We will get through this and we will come back stronger.
For now, we would like to thank you for your understanding and support in these unprecedented circumstances.
Bars Are Card Only
For your best interests, our bars will no longer be taking cash and will be card-only. Going cashless means improved hygiene and also has the added benefit of faster service for everyone.
Safety and Security
The ongoing safety of our customers, staff and performers is of absolute paramount importance, so if you’re visiting one of our venues, please take a moment to read the below information.
Our management and security teams regularly review procedure and protocol with all staff. As with every live event, all arrangements are in continuous consultation and review with local authorities and the police. There are lots of things that go on behind the scenes, too: training exercises; new security measures – so please be patient if things take a little longer than you’re used to.
Our venues are monitored at all times, but please can we ask for your help by arriving in good time, as we carry out security searches on entry.
Speak to us
If at any time you see or hear anything untoward, please speak to a member of our team – we’re here to help.
Please plan ahead and do your best to travel as lightly as possible. Searches are in place, and we really don’t want to slow you down getting in. So if you really, really need to bring a bag, please make sure that it’s small, less than laptop size or just a small handbag.