Venue Information

Address

Tramshed
Clare Rd
Cardiff
CF11 6QP

Telephone

Email

Social

Accessibility

  1. Intro /Welcome

The Tramshed Welcomes deaf and disabled customers to the venue.

Tramshed is wheelchair friendly and accessible. There is level access throughout the venue.  There is a lift, disabled toilets and adequate ground level parking. Guide dogs are welcome with prior arrangement. Tramshed is also equipped with a hearing induction loop for the hard of hearing.

  1. Contact details

 

  1. How to book Access Facilities

We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.

We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complimentary PA ticket. You will be asked for evidence for the PA ticket to be issued.

If you require use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

Please contact Enquiries@themjrgroup.com if you need to make any access arrangements in order to visit our venue.

  1. Viewing Area/Platforms

If you require use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.

The balcony affords wheelchair users and those with mobility issues unobstructed views. This is accessible via the lift in the lobby. We provide padded event chairs for customers to sit on during the shows if requested prior to the event.

There will be a member of security monitoring this area throughout the night.

  1. Toilets

There are 2 accessible toilets in the venue. 1 located on the ground floor and 1 located 32m from the viewing area on the first floor.

  1. Parking / Travel Guide  
  • Is there parking ?

There is free on street parking outside the venue.

  • Drop off + pick up points

You can be dropped off and picked up on the street outside the venue.

  • Nearest public transport  – site specific  

We are 0.5 miles from Cardiff Central Train station and there is a bus stop located on Clare Road which is 276ft away from the venue.

  1. Arrival Guide – BOX OFFICE

When you arrive at the box office you will be greeted by a member of staff who will check you in.

Customers who require the accessible viewing area will be greeted at the door by security and given a wristband – they will then be shown to the balcony (either via stairs or lift if required). There will be a member of security at the entrance to the area all night.

Could we provide early entrance upon request?

If you believe you may need early entrance to the venue due to your accessibility requirements please email us on enquiries@themjrgroup.com to discuss this.

  1. Customer with Medical Requirements

welcome customers who may need to bring medication, food, drink or medical equipment to manage a medical condition. We may be able to keep medication refrigerated for you, so just let us know in advance and we will do our best to accommodate. You’ll need to contact us in advance should you need to refrigerate and medicine.

Contact enquiries@themjrgroup.com if concerned

If an emergency arises during an event please approach the closest member of staff and they will be able to help you.

  1. Access to Performance

Tramshed is equipped with a hearing induction loop for the hard of hearing.

At present we do not offer any assisted performance options, but this is something we are exploring.

We do have a lowered area of the bar in our upstairs bar which is located close to the viewing area, but our staff are always willing to help in any way they can.

  1. Assistance Dogs

We welcome assistance dogs into the venue and will happily provide a bowl of water if needed. However, not all events are suitable so please contact us beforehand. We may be able to offer a location where the dog could stay during the gig, but please get in touch to discuss this further.

  1. Strobe Lighting

Lighting varies depending on the event but there will be signs up at the venue during the event stating if Strobe lighting will be used within a show.

If you have an concerns please do feel free to contact us on enquiries@themjrgroup.com

Parking

Unfortunately the venue does not have parking but there is street parking located right outside, these spaces are council operated and are pay and display. The nearest multi-story is the NCP on Wood Street, approx. a 10 minute walk.

Production

For our latest tech spec and ratecard, please email Production@TheMjrGroup.com with the venue name & request in the subject line.